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Sales
Customer relationship
- Customer relationship: the stakes
- Customer relationship: building trust
- Customer relationship: practising active listening
- Customer relationship: reaching agreement
- Developing loyalty through customer relationships
- Key factors in long-term customer relationships
- Role of the manager in long-term customer relations
- Building customer enthusiasm
- Handling claims in long-term customer relationships
- Developing internal cooperation for customers
Sales
- Take the buyer's view
- Preparing for shared success
- Discover the hidden world of your buyer
- Presenting your offer with passion
- Steering the way to mutual agreement
- Building sustainable shared success
- The art of persuading through listening
- Convincing customers with a winning offer
- Using formal power to encourage debate
- Using emotions to build trust
- Using your charisma in difficult situations
Commercial Negotiation
Commercial Management
- The roles and attitudes of successful sales managers
- Managing your sales team through uncertainty and change
- Managing sales activity through uncertainty and change
- Successful commercial meetings
- Motivating your sales team for action
- Overview of best practices in wage policy
- Using freedom to build loyalty in sales people
- Manage sales people's sensibility to build loyalty
- Using ambition to build loyalty in sales people
- Managing the unexpected when building loyalty
